Shipping Policy

Last updated: July 6, 2026

At Luna Gold, we prepare each order with care to ensure it reaches you quickly and safely.

Order Processing

  • Orders are prepared within 1 to 3 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During peak periods, additional delays may apply.

Shipping

We ship our orders with Canada Post.

Canada

  • Free shipping on orders of CAD $150 and more (before taxes and after discounts) – standard shipping with tracking.
  • Economy shipping (no tracking): $4.99 – estimated delivery time of 3 to 10 business days.
  • Standard shipping (with tracking): $9.99 – estimated delivery time of 2 to 8 business days.
  • Priority shipping (with tracking): $19.99 – estimated delivery time of 1 to 3 business days.

United States

  • Standard shipping with tracking – rate calculated at checkout.
  • Estimated delivery time: 5 to 12 business days.

International

  • Standard shipping with tracking – rate calculated at checkout.
  • Estimated delivery time: 7 to 21 business days.

Delivery times are estimates from Canada Post and may vary depending on destination, weather, public holidays, or high-volume periods.

Order Tracking

A tracking number is only provided for shipping methods that include it.

Orders shipped without tracking cannot be refunded or replaced in case of loss, theft, or delay.

Shipping Address

The customer is responsible for verifying the accuracy of their address before finalizing their order. Luna Gold is not responsible for delays or losses caused by an incorrect or incomplete address.

Lost or Damaged Packages

If your tracked order appears lost or your item arrives damaged, please contact us within 48 hours of receipt, providing your order number and attaching photos, if applicable.

Customs and Taxes

International orders may be subject to customs duties, taxes, or import fees, which remain the responsibility of the customer.

Contact

For any questions regarding your order:

Luna Gold
📧 info@lunagold.ca
📍 Quebec, Canada