Return and Refund Policy

Last updated: June 22, 2026

At Luna Gold, your satisfaction is important to us.

Returns

For hygienic reasons, all earring sales are final. Earrings cannot be returned or exchanged after receipt.

Defective Items or Order Errors

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of receiving your order at the following address:

Email: info@lunagold.ca

Please include:

• Your order number.
• A description of the problem.
• Photos of the affected product.

Note on Quality Control and Proof of Shipment

To ensure the quality of our products, all earrings are carefully inspected and photographed before shipping. Photos taken during order preparation serve as proof of the condition, model, and conformity of the items sent. We reserve the right to rely on these elements when evaluating any refund, replacement, or claim related to the order.

Refunds

If your request is approved, a refund will be issued to the original payment method within 5 to 10 business days.

Depending on the situation, we may also offer a product replacement or store credit.

Cancellations

Orders can only be canceled before they are shipped. Once shipped, an order cannot be canceled.

Sale Items

Promotional or clearance items are final sales and are not refundable, except in the case of a manufacturing defect.

Contact Us

For any questions regarding returns or refunds:

Luna Gold
Email: info@lunagold.ca