FAQ

Frequently Asked Questions (FAQ)

Is the jewelry handmade?

No. Our earrings are mass-produced using professional manufacturing processes, which guarantees consistent quality, careful finishing, and excellent value for money. Each model is carefully selected before being offered in our store.

Is the jewelry real gold?

Yes. All our earrings are made exclusively from real 10K or 14K gold. We do not use stainless steel, nickel, brass, or gold-plated jewelry. Each product sheet clearly indicates the type of gold used.

Are the cubic zirconias of good quality?

Yes. We select quality cubic zirconias that offer a remarkable sparkle, comparable to that of precious stones.

Do you ship throughout Canada and the United States?

Yes. We deliver throughout Canada and the United States.

How long does delivery take?

Delivery times vary depending on your destination. Once your order has been shipped, you will receive a tracking number by email.

Do you offer free delivery?

Yes. Delivery is free throughout Canada for orders of $150 or more.

Can I return or exchange my earrings?

For hygiene reasons, earrings cannot be returned or exchanged. If you receive a damaged or incorrect item, please contact us as soon as possible so we can find a solution.

What payment methods do you accept?

We accept major credit cards as well as the secure payment methods offered at checkout.

How can I track my order?

As soon as your order is shipped, an email containing your tracking number will be sent to you.

How can I contact you?

You can reach us at any time via our Contact Us page. We will be happy to respond as soon as possible.